At Carva DIPL, we strive to provide the best products and services in the categories of Security Solutions, Fire Safety Solutions, Audio & Video Solutions, IT & Telecom Solutions, Smart Automation, Solar Solutions, Accessories, and Smart Medical Solutions. We understand that there may be situations where you need to cancel your order or service request, and we have established the following cancellation policy to address such scenarios:
1. Order Cancellation:
1.1. Order cancellation is possible only before it is shipped. If you wish to cancel your order before it has been processed or shipped, please contact our customer service team immediately. We will make every effort to accommodate your request.
1.2. If your order has already been processed or shipped, we may not be able to cancel it. In such cases, you may need to refer to our return and refund policy (if applicable) for further assistance.
2. Service Cancellation:
2.1. If you have requested a service from Carva DIPL, and you need to cancel or reschedule it, please notify us at least 24 hours in advance. This will allow us to adjust our schedule accordingly and provide the best possible service to all our customers.
2.2. Failure to provide a 24-hour notice for service cancellations may result in a cancellation fee, depending on the nature of the service and any costs incurred by Carva DIPL.
3. Return and Refund Policy:
3.1. For product returns and refunds, please refer to our dedicated return and refund policy, which outlines the specific procedures and conditions for returning products and requesting refunds.
3.2. In the case of services provided by Carva DIPL, refunds may be subject to the terms and conditions agreed upon during the service agreement. Please contact our customer service team for further information.
4. Exceptional Circumstances:
4.1. Carva DIPL understands that exceptional circumstances beyond your control may require cancellation or rescheduling outside the specified guidelines. We encourage you to contact our customer service team to discuss your situation, and we will do our best to find a mutually satisfactory solution.
Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing our policy periodically to stay updated. By placing an order or requesting service with Carva DIPL, you acknowledge and agree to abide by this cancellation policy.
If you have any further questions or require clarification regarding our cancellation policy, please don't hesitate to reach out to our customer service team. We are here to assist you.