At Carva DIPL, we strive to ensure customer satisfaction with our products and services in the categories of Security Solutions, Fire Safety Solutions, Audio & Video Solutions, IT & Telecom Solutions, Smart Automation, Solar Solutions, Accessories, and Smart Medical Solutions. We understand that there may be situations where you need to return a product or request a refund, and we have established the following refund policy to address such scenarios:
1. Product Returns and Refunds:
1.1. If you receive a defective or damaged product, please contact our customer service team within 24 hours along with the opening video of receiving the item. We will provide instructions on how to return the product and arrange for a replacement or refund.
1.2. To be eligible for a refund, the returned product must be in its original condition, including all accessories, manuals, and packaging. We reserve the right to refuse refunds if the returned product is damaged due to misuse, neglect, or improper handling.
1.3.We will initiate the refund process Once we receive the returned product and verify its conditions. The refund will be issued to the original payment method used for the purchase.
2. Service Refunds:
2.1. If you are dissatisfied with a service provided by Carva DIPL, please contact our customer service team to discuss your concerns. We will assess the situation and work with you to find a suitable resolution.
2.2. Refunds for services may be provided in exceptional cases, subject to the terms and conditions agreed upon during the service agreement. Each service may have specific refund conditions, which will be communicated to you prior to engaging in the service.
3. Processing Time:
3.1. Once the returned product is received and its condition is verified, we will initiate the refund process. The processing time for refunds may vary depending on your original payment method and financial institution. The refund would be reflected in your account within 10 working days.
4. Non-Refundable Items and Services:
4.1. Certain items or services may not be eligible for refunds. These include, but are not limited to, software licenses, customized or personalized products, and non-returnable accessories. Any such exceptions will be clearly communicated to you at the time of purchase or service agreement.
5. Exceptional Circumstances:
5.1. Carva DIPL understands that exceptional circumstances may warrant special consideration for refunds. If you believe your situation falls under exceptional circumstances, please contact our customer service team to discuss your case. We will review it on an individual basis and determine the best course of action.
Please note that this refund policy is subject to change without prior notice. We recommend reviewing our policy periodically to stay updated. By making a purchase or utilizing our services, you acknowledge and agree to abide by this refund policy.
If you have any further questions or require clarification regarding our refund policy, please don't hesitate to reach out to our customer service team. We are here to assist you.