Effective Date: 27-07-23
1. Introduction
At Carva Digital Innovations Pvt Ltd (Carva DIPL), we are committed to delivering our products to customers in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Carva DIPL.
2. Shipping Locations
Carva DIPL currently ships products within India. We do not offer international shipping at this time. For specific delivery locations within India, please refer to our website or contact our customer support for further information.
3. Order Processing and Delivery Time
a. Order Processing: Once an order is placed and payment is successfully processed, our team will initiate the order processing procedure. This includes verifying the order details, product availability, and preparing the package for shipping. Order processing typically takes 4-5 business days. Please note that any customization or personalization requests may add additional processing time.
b. Delivery Time: The delivery time will depend on the shipping address and the shipping method chosen during checkout. Carva DIPL offers standard and expedited shipping options. Standard shipping generally takes between 4-5 business days, while expedited shipping may take between 2-3 business days. However, please note that these are estimated delivery times and are subject to factors beyond our control, such as weather conditions and courier service disruptions.
c. Tracking Information: Once the order is shipped, customers will receive a shipping confirmation email or SMS, which will include tracking information. Customers can use this information to track the status and estimated delivery time of their package.
4. Shipping Charges
Shipping charges are calculated based on the total order value, shipping location, and the chosen shipping method. During the checkout process, customers will be provided with the applicable shipping charges before finalizing the order.
5. Delivery Attempts and Receiving the Package
a. Delivery Attempts: Our designated courier service will attempt to deliver the package to the provided shipping address. If the first delivery attempt is unsuccessful, the courier service may make additional attempts or leave a notice for the customer to reschedule the delivery. Recipient should provide correct Delivery Address, Authorized person Name, Authorized person Number
b. Authorized Recipient: To ensure successful delivery, we recommend having an authorized recipient available at the shipping address during the expected delivery window. If the package cannot be delivered after multiple attempts, it may be returned to Carva DIPL, and additional shipping charges may apply for re-delivery.
c. Inspection and Acceptance: Upon receiving the package, customers are advised to inspect the product & make opening video for any damage or discrepancies. If there are any issues with the product, customers should contact our customer support team within 2 days of delivery to initiate a resolution.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions based on local regulations or courier service policies. This includes products with lithium-ion batteries or other hazardous materials. In such cases, customers will be notified during the checkout process, and alternative shipping options may be offered if available.
7. Contact Information
For any inquiries or further assistance regarding our Shipping Policy, please reach out to our customer support team at:
Phone: (+91)7428728222
Email: info@carvadipl.in
8. Changes to the Shipping Policy
Carva DIPL may update or modify this Shipping Policy from time to time. Customers will be notified of any changes through our website or other appropriate communication channels.
This Shipping Policy is an integral part of Carva DIPL's Terms and Conditions and applies to all shipments of products purchased from Carva DIPL.